- Fragmented customer data impacting the customer experience.
- Inconsistencies in disparate systems as a result of acquisitions that cause governance challenges.
- Limited self-service capability that impact the business users in becoming efficient.
There are usually numerous reasons for Companies to embarked on a Master Data purification journey, the main goals of such an exercise are to improve business systems, business processes as well as the customer experience.
Targeting Pain Points
- Clearly defining the business problem.
- Getting leadership and ongoing commitment from business.
- Understanding the data issues and knowing how they are affecting the company.
- Defining data ownership, governance and steering data stewards.
- Starting small, celebrating early successes and incrementally delivering solution with strong focus on business value.
- Continuously measuring and monitoring data quality.
- Following best practices and ensuring that the program addresses the business problem.
Consultation
Our consultation process includes an analysis of the current master data as well as a Gap Analysis in order to identify problem areas as well as areas of quick success.